Mastering Electronic Communications™ (formerly E-mail Intelligence™)

Have your emails ever upset anyone? Have you caused friction, damaged a relationship?

Have your emails been misunderstood? Has someone not read your email properly; or even ignored it?

Does managing your inbox take too much time?

If the answer is “yes” to most of these questions, you’ll value our new workshop that helps you truly master electronic communications.

This special half- or one-day workshop focuses on three key elements:

Mastering Text—to ensure your message is clear and has visual appeal
Refining Writing Tone—to include positive (or neutral) words, rather than negative words
Managing Time—to prevent email from overwhelming your workday

Sending a message electronically involves more than writing skills

The workshop will help you truly understand the technology of electronic communications so you can be more effective.

This includes understanding the scope of skills and know-how required to craft an effective email.

Topics include:

Composing templates and tips to compose clear messages.
How to craft more interactive and engaging messages. How to compensate for a lack of face-to-face contact.
Trends in electronic etiquette.
Tips to get your message across quickly and effectively.
Understanding communication styles of your audience, so you can adjust your email to their style.
When is email not the perfect medium? Would a phone call or a face-to-face discussion be more effective?

(Skill-Set: Compose/Manage E-mail)